Where we ship from
We have multiple Distribution Centers throughout the United States
When will my new items arrive?
Most items ship same day or next day. In some cases, there may be a shipping lead time of up to 4 days.
From the moment your order has been SHIPPED it can take 2-7 business days for Parcel orders to arrive to you within the United States and Canada, and can take up to approximately 21 days for LTL orders to be delivered.
Due to Covid-19 these lead times have increased and are subject to change as the carriers continue to struggle with staffing and delivery times. We will do the best we can to get your products out the door as quickly as possible and provide you tracking info but please note we are somewhat at the mercy of the carriers once they have left our facilities.
Do I have to sign for my package?
Parcel orders via FedEx, UPS and USPS are usually delivered without a signature. However, LTL/White Glove Delivery do require a designated date and signature for delivery.
We do have a 30-day guarantee against manufacturer defects. Returns are only accepted with a return authorization number. For a Return Authorization Number, please email firstname.lastname@example.org
Merchandise returns (regardless of reason) need authorization. Any returns due to buyer's remorse must be in the original package in re-sellable condition, returned within 30 days of receipt and returned at your expense. Credits will be given once received back at the warehouse and determined in good condition. Note that effective 10/1/21 all returns are subject to a 10% re-stocking fee.